Terms and Conditions

Welcome to Nymori – Your Surprise Destination

Thank you for using our Products and services (“Services – www.nymori.com and all subdomains).

By using our Product and Services, you and your travelling companions are deemed to have read, understood and accepted the following booking terms and conditions.

Using Our Product and Services

You may only access our Products and Services via the interface and instructions that we have provided. We may suspend or stop providing our services to you if you fail to comply with our terms or policies.

Using our Products and Services does not give you ownership or rights of usage to any intellectual property or content outside of our Services. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the rights to use or alter any branding or logos used in our Services, including third-parties except for their consent.

In connection with your use of our Services, We may send you marketing announcement, administrative messages, and other information, which you may choose to opt out of some of those communications.

Bookings and Payments

Full payment is required upon booking. Payment make does not constitute confirmation of the booking. A summary of the booking will be emailed to the customer upon payment made. A confirmation email will be will be sent to the customers upon confirmation of the purchase. In the event that full payment is not received, the booking will not proceed. Failure to comply with this may result in automatic cancellation of the booking and/or forfeiture of payment. You may contact us at hello@nymori.com.


All cancellations of bookings are required in writing and sent to our email at hello@nymori.com. However, we cannot promise you will get your money back as it is based on the length of notice period given prior to the departure and cancellation fees will apply.


Any amendment requests are required in writing and sent to our email at hello@nymori.com to avoid misunderstanding, and are subjected to availability and confirmation. In addition, amendments fees might apply.


While we will consider refund requests on a case by case basis, we do not guarantee refunds for any reason. All requests for refunds are required in writing and sent to our email at hello@nymori.com.

Any complaint or claim involving the vacation services booked through Nymori, involving the negligence of any transportation companies, or accommodations in relation to any service provided to the customer, must be notified to Nymori while on vacation or within 10 days of the trip completion. Any requests for refunds filed more than 10 days after returning from a trip will not be considered.

No refund will be made with respect to air ticket, accommodation or any other services included in the vacation services but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after the commencement of the vacation.

Any approved refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid. Any refunds on Air Tickets may take around 1 to 3 months depending on individual airlines. For payment made by credit cards, refunds will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods.

Travel Documents

You shall ensure that you have a valid international passport with a minimum 6 (six) months validity from the date of scheduled return to Singapore and have at least 4 blank pages side by side. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates which may be required at the destinations of travel.

It is the Customer responsibility to provide the Company with the correct information as shown on the Customer passport and ensure that there are no errors or omissions in the flight details on their itinerary and air tickets immediately upon receiving them. Note that passengers may be denied flight boarding if errors are discovered only upon check-in at the airport.

The Company will not be responsible for any expenses, reimbursement or refund of any vacation fare if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property.

Passengers are solely responsible for ensuring that they have all their valid travel documents
(passport, Visa etc). Where applicable, you shall be responsible for obtaining the necessary entry or exit permits to enter the country of destination or applicable stopovers destinations from the relevant authorities for the duration of the vacation itinerary. The Company is not liable for any consequences arising from improper or incomplete travel documents or not meeting the Entry or Transit Visas requirements.

Travel Insurance

The arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings.

Unaccompanied Minor

Any passenger below 17 years old travelling alone is considered as an Unaccompanied Minor. Please inform us before or after booking so that special arrangement is made to avoid any rejection for boarding.

Child Fares

A Child Fare only applies to 2-11 years old and must not reach his/her 12th birthday at the point of the return flight journey. If the birthday of the child exceeds 12, then the next higher fare level must be purchased separately for the return journey. Depending on the type of ticket purchased, there may be no refund value on the unutilized portion of the ticket. Please inform us before or after booking, for this special arrangement. Depending on the type of ticket purchased, there may be no refund value on the unutilized portion of the ticket.

Infant Fares

An Infant Fare only applies those below 2 years old and must not reach his/her 2nd birthday at the point of the return flight journey. If the birthday of the child exceeds 2, then the next higher fare level must be purchased separately for the return journey. Please inform us before or after booking, for this special arrangement. Depending on the type of ticket purchased, there may be no refund value on the unutilized portion of the ticket.

Baggage Allowance

Baggage allowances differ by airline and are constantly changing. Please contact us by email at hello@nymori.com or refer to airline website for more information.


The Company acts as an agent for independent travel suppliers, such as airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in the destination by companies organized and existing in that destination, including providers of transportation and excursions. The Company has taken reasonable care to ensure your accommodation and travel arrangements are correct. Customers acknowledge that the accommodation and travel arrangements are made available to the Company by third-party suppliers.

All the accommodation and travel arrangements are prepared in good faith but Customers acknowledges that the Company cannot check the accuracy of all information provided by third-party suppliers. Customer acknowledges that the accommodation and travel arrangements are subjected to amendment at any time without notice. The Company has no direct control over the third-party suppliers and will not be liable in the event that any advertised services or facilities are changed or withdrawn. The Company shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of these independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.

The Company cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, mechanical breakdowns, fires, earthquakes, floods, climatic aberrations, acts of, civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall the Company be liable for any special, incidental or consequential damages arising from the foregoing.

If the Customer has any dispute with such third-party suppliers, the Company will give you as much reasonable help as we can in resolving a dispute. The Company reserve the rights to refuse any bookings if the fares displayed are found to be in error or are being withdrawn by third-parties.  The Company shall not be liable for any direct or indirect losses, due to any errors/omissions in the bookings or third-parties failures. The Company liability, under whatever circumstances shall be limited only to the amount paid by the customer and shall be at the Company sole discretion.

Variation of Conditions

The Company reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice. Customer will also be subjected to terms and conditions from third parties supplies.

Effective 01 Jan 2018